CLASSES TERMS AND CONDITIONS
This is a copy of the terms and conditions you have read and accepted after signing up online
Thank you very much for choosing our Spanish school!
Before starting your Spanish classes, it is important that you read and understand our School terms and conditions.
If you have any comment or question please do not hesitate to contact us and we will happily help you.
Payments
All payments are made upon arrival (no deposits required) and can be completed with cash, with a Visa card, or with a bank wire transfer. Also, you can choose to make weekly/monthly payments or pay for your entire program at once.
Group class
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Absences: Because we schedule small group classes every week based on demand, students who register for group classes must commit to attending class for the entire week. For this reason, missed classes are not subject to refund.
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Attendance: Students are expected to attend a minimum of 80% of their group classes every week (4 classes in a normal week). Otherwise they may need to repeat the module.
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Minimum number of students for a group class:
Since we schedule small group classes every week based on demand,
students who register for group classes understand that we require a minimum of 2 students in order to open a group class. In case that during your studies your group has an insufficient number of students to remain open, you will be offered to switch to Private Lessons at a special price, so you can continue with your studies until more students of your level join and we're able to re-organize a group class.
Rescheduling a private class
Students may reschedule a private class if they send an email to
contact@peruwayna.com during our office hours (from Monday to
Friday from 9:00am to 6:00pm) AND at least 24 hours before their class is
scheduled to begin. For example, a class scheduled for 4:00pm on Tuesday will
need to be canceled by 4:00pm on Monday, and a class scheduled at 9:00am on
Monday needs to be cancelled by 6:00pm the preceding Friday. Unfortunately,
classes not cancelled in time are considered to be absences and are billed
accordingly.
Academic hour
Each academic hour lasts 55 minutes. This is to ensure that both
students and teachers have a little rest time between classes.
Reimbursements for canceled classes
If for any reason you need to cancel your program, we will be happy to issue a
prompt reimbursement for classes you have paid for and have not taken.
However, please note that you should bring your original receipt, and, if you have
paid by card, it may take up to 20 days for the refund to be completed. Finally
please note that we do not apply any administrative fees or extra charges to issue
refunds.